说到现在大家去哪里买东西,这是一个很有意思的话题。Speaking of where everyone goes to buy things nowadays, this is a very interesting topic.
很多年前,外国的商店来到中国。Many years ago, foreign stores came to China.
那时候,大家都觉得很新鲜。At that time, everyone felt it was very fresh and novel.
大家都想去外国的商店看一看。Everyone wanted to go to the foreign stores to take a look.
大家想买外国的东西。Everyone wanted to buy foreign things.
但是,现在情况不一样了。However, the situation is different now.
很多外国的商店关门了。Many foreign stores have closed down.
它们离开了中国。They have left China.
因为它们的东西,中国人不一定喜欢。Because Chinese people don't necessarily like their products.
但是,有一个美国的商店不一样。However, there is one American store that is different.
它没有关门。It did not close down.
它开了很多新的店。It opened many new stores.
它的名字叫山姆。Its name is Sam's Club.
为什么它做得很好呢?Why is it doing so well?
我们今天就来聊聊这件事情。Let's talk about this matter today.
首先,我们要知道,这个商店是美国的。First, we need to know that this store is American.
在美国,人们的生活和中国不一样。In America, people's lives are different from China.
美国人吃的东西,和中国人吃的东西不一样。The food Americans eat is different from the food Chinese people eat.
如果这个商店只卖美国的东西,中国人可能不喜欢。If this store only sells American things, Chinese people might not like it.
比如,美国人喜欢吃很大的肉。For example, Americans like to eat very large pieces of meat.
但是中国人喜欢吃不一样的东西。But Chinese people like to eat different things.
所以,这个商店开始改变。So, this store started to change.
它开始卖中国人喜欢的东西。It started selling things Chinese people like.
这是一个很聪明的做法。This is a very smart way of doing things.
比如,快到春节的时候。For example, when the Spring Festival is approaching.
春节是中国最大的节日。The Spring Festival is China's biggest festival.
大家都回家,和爸爸妈妈在一起。Everyone goes home to be with their mom and dad.
大家要吃好吃的。Everyone wants to eat delicious food.
大家要送礼物给朋友。Everyone wants to give gifts to friends.
这个商店就准备了很多春节的礼物。This store prepared many Spring Festival gifts.
它卖一些中国传统的吃的。It sells some traditional Chinese food.
它卖一些对身体好的东西。It sells some things that are good for health.
比如一种很有名的药,是对身体好的。For instance, a very famous medicine that is good for the body.
还有一些放在家里的好看的东西。There are also some good-looking things to put in the home.
这些东西,美国人可能不懂。Americans might not understand these things.
但是中国人很喜欢。But Chinese people like them very much.
大家看到这些东西,就会想买。When everyone sees these things, they will want to buy them.
大家觉得这个商店很懂中国。Everyone feels this store understands China very well.
所以,大家愿意去那里买东西。So, everyone is willing to go there to buy things.
这就是它做的第一件对的事情。This is the first right thing it did.
第二件对的事情,是关于东西的大小。The second right thing is about the size of the products.
我们知道,美国很大。We know that America is very big.
美国的房子很大。American houses are very big.
美国人家里的冰箱也很大。American home refrigerators are also very big.
而且,美国人的家庭里,人可能比较多。Also, in American families, there may be many people.
所以,他们买东西,一次买很多。So, when they buy things, they buy a lot at once.
他们买的肉,一块有一公斤那么大。The meat they buy is as big as one kilogram a piece.
但是,中国不一样。However, China is different.
在中国的大城市里,房子可能没有那么大。In big cities in China, houses might not be that big.
放东西的地方不多。There isn't much space to put things.
而且,中国的家庭比较小。And Chinese families are relatively small.
只有爸爸、妈妈和孩子。Just dad, mom, and the child.
有的家庭只有两个人或者三个人。Some families have only two or three people.
如果买一块很大的肉,一次吃不完。If buying a huge piece of meat, it can't be finished in one go.
这是一个大问题。This is a big problem.
如果东西太大,大家就不买了。If the items are too big, people won't buy them.
这个商店看到了这个问题。This store saw this problem.
所以,他们把肉变小了。So, they made the meat smaller.
以前是一公斤。Before, it was one kilogram.
现在只有四百五十克,或者八百克。Now it is only 450 grams, or 800 grams.
这样,一块肉,一顿晚饭就可以吃完。This way, one piece of meat can be finished in one dinner.
这非常方便。This is very convenient.
大家不用担心肉坏了。People don't have to worry about the meat going bad.
大家也不用担心没有地方放。People also don't have to worry about having no place to put it.
因为这个改变,更多的人去买肉了。Because of this change, more people went to buy meat.
这就是为客人着想。This is thinking for the customers.
客人需要什么,商店就做什么。The store does whatever the customers need.
第三个事情,是关于商店开在哪里。The third thing is about where the stores are opened.
以前,这个商店只在大城市。Before, this store was only in big cities.
比如北京、上海、深圳。Such as Beijing, Shanghai, and Shenzhen.
这些城市人很多,钱也很多。These cities have many people and a lot of money.
但是现在,大城市的商店已经很多了。But now, there are already many stores in big cities.
竞争非常大。The competition is very fierce.
所以,这个商店开始去别的城市。So, this store started going to other cities.
它去了一些小一点的城市。It went to some smaller cities.
虽然是小城市,但是那里的人生活也很好。Although they are small cities, people's lives there are also very good.
大家也有钱。People also have money.
大家也想买好的东西。People also want to buy good things.
比如在江苏省的一些城市。For example, in some cities in Jiangsu Province.
那里的人很高兴。People there are very happy.
因为他们不用去大城市,也能买到好的东西。Because they don't have to go to big cities to buy good things.
所以,新开的商店里,人非常多。So, in the newly opened stores, there are a lot of people.
大家都在排队买东西。Everyone is queuing up to buy things.
这说明,小城市也有很多人想买东西。This shows that there are also many people in small cities who want to buy things.
这个商店的选择是对的。This store's choice was correct.
我们再看看别的商店。Let's look at other stores.
有一个叫Costco的商店,也是美国的。There is a store called Costco, which is also American.
它在中国也有店。It also has stores in China.
但是它的店比较少。But its stores are relatively few.
它开店很慢。It opens stores very slowly.
它要买地,要盖房子。It needs to buy land and build buildings.
这需要很多时间,也需要很多钱。This takes a lot of time and also a lot of money.
所以它没有山姆开得快。So it doesn't open as fast as Sam's.
还有一些别的外国商店,因为生意不好,已经走了。There are also other foreign stores that have already left because business was bad.
所以,山姆这个商店很特别。So, the Sam's store is very special.
它虽然是外国的,但是它很像中国的商店。Although it is foreign, it is very much like a Chinese store.
它知道中国人想吃什么。It knows what Chinese people want to eat.
它知道中国人怎么过日子。It knows how Chinese people live their lives.
它知道中国人怎么过节。It knows how Chinese people celebrate holidays.
它还知道中国的家庭是什么样子的。It also knows what Chinese families are like.
这就是它成功的原因。This is the reason for its success.
当然,它也有一些问题。Of course, it also has some problems.
因为店开得太快了,有时候会有问题。Because the stores opened too fast, sometimes there are problems.
比如,有时候吃的东西不太干净。For example, sometimes the food is not very clean.
或者东西的质量不是最好的。Or the quality of the things is not the best.
这是大家最担心的事情。This is the thing everyone worries about the most.
吃的安全是最重要的。Food safety is the most important.
如果吃的东西不好,大家就会生病。If the food is not good, people will get sick.
大家就会生气。People will get angry.
所以,这个商店的老板说,他们会注意。So, the boss of this store said they will pay attention.
他们会花更多的钱,去检查这些东西。They will spend more money to check these things.
他们要保证东西是好的。They need to guarantee the things are good.
只有东西好,大家才会一直去。Only if the things are good will everyone keep going.
如果东西不好,再便宜也没有用。If the things are not good, no matter how cheap, it is useless.
现在,中国的商店也很多。Now, there are also many Chinese stores.
中国自己的商店也做得很好。China's own stores are also doing very well.
所以,外国商店要努力。So, foreign stores need to work hard.
如果不努力,不改变,就不能留下来。If they don't work hard or change, they cannot stay.
我们刚才说的,其实是关于“山姆会员店”的新闻。What we just talked about is actually news about "Sam's Club".
这是一个很有名的美国超市。This is a very famous American supermarket.
它在中国做得很好,这叫“本土化”。It is doing very well in China, this is called "localization".
本土化的意思就是,来到一个新地方,就要学习这个地方的文化。Localization means that when coming to a new place, one must learn the culture of that place.
就要卖这个地方的人喜欢的东西。And sell things that the people of that place like.
虽然很多外国超市关门了,但是山姆因为做了这些改变,所以它留下了。Although many foreign supermarkets have closed, Sam's stayed because it made these changes.
它把大的东西变小,为了适应中国的家庭。It made big things small to adapt to Chinese families.
它卖中国的新年礼物,为了适应中国的节日。It sells Chinese New Year gifts to adapt to Chinese festivals.
这就是为什么它能在中国赚很多钱。This is why it can make a lot of money in China.